Bay Area Program Director

Full-time opportunity starts ASAP in SF

Our story

Every college grad deserves a fair shot at a meaningful, upwardly mobile career. That’s the promise of higher education in America, but the payoff depends on who you know, not just what you learned.

COOP Careers closes the social capital gap by recruiting and investing deeply in diverse, low-income, and first-generation grads from the City University of New York, San Francisco State, and other urban public colleges.

Our flagship program is the Digital Apprenticeship. Peer cohorts of 16 motivated, underemployed grads meet nightly for 16 weeks (200 hours) to learn technical skills, build community, and jumpstart careers in digital marketing and data analytics.

Each cohort is led by a team of four captains, “near-peer” COOP alumni who serve as coaches, mentors, and guides on top of busy day jobs at local ad agencies and tech companies. In parallel, COOP helps these same employers meet, interview, and hire more and more diverse candidates.

Since 2014, COOP has run 50 cohorts with over 700 alumni, on our way to 10,000 by 2025. Four-in-five alumni work full-time, earning an average of $45,000 after 12 months (3x pre-program average) and almost $70,000 after three years (2x peer baseline).

Long-term, COOP aims to double lifetime income of alumni—fueling upward mobility and fulfilling our collective promise of higher education.

Opportunity

COOP Careers is seeking a dynamic Director of Program to manage and provide experienced, impassioned leadership to all aspects of its results-driven and quickly growing flagship program.

Initially reporting to the Senior Director of Program, the Director of Program (SF Bay Area) will have primary oversight over all program-related activities in the SF Bay Area site. In collaboration with the Senior Director of Program and Chief Operating Officer (COO), this will include long-term programmatic planning, program delivery/quality, measurement, and evaluation.

The Director of Program will manage with “head, heart, and hustle” a team of approximately 3-4 talented program team members. This position will be located at COOP’s San Francisco Bay Area site.

Responsibilities

Regional Leadership

  • Collaborate closely with the Sr. Director of Program and COO for organizational programmatic initiatives, ensuring that delivery and quality (in the Bay) are consistent with other markets

  • Uphold and exemplify COOP organizational values throughout the organization

  • Provide a strong, authentic leadership presence for COOP team members and all stakeholders

Programmatic Quality

  • Collaborate with the Sr. Director of Program and COO execute a comprehensive vision for programmatic excellence on all levels, taking our flagship program to higher levels

  • Define regional short and long-term “SMART” goals, and regularly track progress toward those goals, resetting strategy as needed

    • In collaboration with the Senior Director of Program, develop a robust system of metrics, measurement framework and evaluation tools to collect/track data, identify strengths, trends, growth areas, and opportunities for augmentation or needed programmatic elements/enhancements

  • Create routine reports, documents, slide decks, and other relevant materials to convey vision, progress, timelines and operational plans to all relevant stakeholders

  • Ensure compliance with all state and local regulations

  • When necessary, work with outside organizations, consultants, and constituencies to promote and/or enhance COOP’s program, programmatic outcomes and sustainability

Curriculum Development & Innovative Practices

  • Explore new, innovative program opportunities, develop program ideas, launch pilot projects, and oversee the integration of successful pilots into full-scale programmatic changes

  • Develop strategic partnerships with peer organizations and industry leaders to borrow best practices and ensure COOP’s curriculum and program model remain relevant within a fast-changing industry

    • Collaborate with the Director of Partnerships to gauge feedback from partners and relevant stakeholders on COOP curriculum; ensure this feedback is vetted and incorporated into programmatic updates

Regional Program Management and Leadership Development

  • Provide strategic leadership, coaching, and staff development to all program team members, conducting informal check-ins and formal performance reviews

  • In collaboration with the Senior Director of Program and COO,  co-develop and lead regional programmatic retreats to ensure programmatic excellence

*Provide additional support in other areas where/when needed*

Qualifications

  • Strong commitment to COOP’s mission and vision; thrives in a fast-paced environment; enjoys teamwork and collaboration

  • Minimum of 3 years of directly related program management work experience

  • Bachelor degree required; related field preferred (i.e., education, non-profit management, etc.)

  • Minimum experience of 2 years managing a team of 2+ individuals; experience developing, coaching, & retaining staff; experience developing and administering staff performance reviews; experience in matrix management

  • 2+ years developing and maintaining a data-driven and results-oriented culture; experience developing and/or working in a feedback-driven culture

  • Excellent communication and facilitation skills (written and oral) and ability to represent COOP externally to a range of stakeholders

  • Close attention to detail; organized; strategic

  • Proficiency in Google Suite, Salesforce, & Microsoft Office (especially Excel)

  • Track record of building efficiencies and implementing process improvements

  • Willingness to adapt and contribute to COOP’s feedback-driven culture

  • Ability to travel regularly to current and future COOP markets

  • Ability to work extended hours, including weekends

Compensation

This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast-growing, highly respected organization. We are seeking an individual of outstanding quality with a respected track record. COOP Careers is prepared to offer a very attractive compensation package, including a competitive base salary as well as health, 401(k), and vacation benefits.

Diversity, Equity, and Inclusion

COOP provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.

Apply today!

Please send your resume and a simple cover letter to careers@coop.cx. We are hoping to fill this role as soon as possible and will begin interviewing qualified candidates right away. Please don’t hesitate to apply! Thank you for your time and interest in our mission.