Program Manager

Full-time opportunities start May 2019 in NYC and SF

Our story

Every college grad deserves a fair shot at a meaningful, upwardly mobile career. That’s the promise of higher education in America, but the payoff depends on who you know, not just what you learned.

COOP Careers closes the social capital gap by recruiting and investing deeply in diverse, low-income, and first-generation grads from the City University of New York, San Francisco State, and other urban public colleges.

Our flagship program is the Digital Apprenticeship. Peer cohorts of 16 motivated, underemployed grads meet nightly for 16 weeks (200 hours) to learn technical skills, build community, and jumpstart careers in digital marketing and data analytics.

Each cohort is led by a team of four captains, “near-peer” COOP alumni who serve as coaches, mentors, and guides on top of busy day jobs at local ad agencies and tech companies. In parallel, COOP helps these same employers meet, interview, and hire more and more diverse candidates.

Since 2014, COOP has run 50 cohorts with over 700 alumni, on our way to 10,000 by 2025. Four-in-five alumni work full-time, earning an average of $45,000 after 12 months (3x pre-program average) and almost $70,000 after three years (2x peer baseline).

Long-term, COOP aims to double lifetime income of alumni—fueling upward mobility and fulfilling our collective promise of higher education.


COOP Careers is seeking a Program Manager to lead day-to-day program operations. The Program Manager is responsible for managing captains and ensuring all COOPers receive the proper skills and opportunities to launch their careers.


Program design

    • Independently identify areas for improvement within current curriculum by maintaining a strong understanding of the tech and digital media industry, interviewing alumni and attending industry events.

    • Develop and design new training sessions for flagship program and alumni programming; this includes creating and reviewing presentations, creating case studies and hands-on exercises.

    • Participate in the development of student performance measurements, captain performance measurements, and outcome measurements.

    • Own end-to-end data collection and analysis (this includes survey distribution, stakeholder interviews, database management and reporting).

Program management

    • Maintain relationships with facility host, especially championing a positive and productive relationship with the facility manager.

    • Reserve and maintain conference rooms (and other spaces) for COOP cohorts.

    • Act as a mediator and connector between captains and COOP students.

    • Expected to be on-site from ~6:00pm to ~10:00pm M-Th  to welcome and direct students, external speakers and COOP visitors.

    • Address captains needs and questions regarding training material and schedule.

    • Support COOPers in their efforts to launch meaningful careers.

    • Create and update all program related handouts, Program Schedule, daily schedule.


  • Minimum of one cycle served as a Cohort Captain

  • Bachelor degree in related field

  • 1+ years professional work experience; related industry experience preferred

  • Willingness to work outside of defined job description to establish new processes or find a solution to new problems

  • Belief in COOP’s mission and genuine excitement about mentoring and training COOPers

  • Ability to consider multiple perspectives, synthesize information and draw conclusions in service of supporting student improvement

  • Strong interest in digital marketing and tech trends and/or relevant work experience.

  • Strong presentation and facilitation skills, as well as the ability to conduct training sessions.

  • Ability to manipulate big data sets to create reports and uncover insights

  • Willingness to adapt and contribute to COOP’s feedback-driven culture


This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a fast-growing, highly respected organization. We are seeking an individual of outstanding quality with a respected track record. COOP Careers is prepared to offer a very attractive compensation package, including a competitive base salary as well as health, 401(k), and vacation benefits.

Diversity, Equity, and Inclusion

COOP provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or genetics. We seek to build a diverse staff representative of the communities we serve. All qualified applicants are strongly encouraged to apply.

Apply today!

Please send your resume and a simple cover letter to We are hoping to fill this role as soon as possible and will begin interviewing qualified candidates right away. Please don’t hesitate to apply! Thank you for your time and interest in our mission.